Halfpenny Home :: Welcome to our website

About Us This web site is owned and operated by Halfpenny Home Online. Should you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Halfpenny Home Online
3 Station Yard, Needham Market, Ipswich, Suffolk IP6 8AS

Phone: 01449 720468
Email: enquiries@halfpennyhome.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You can always return to 'view cart' should you wish to make any amendments to your order, prior to payment.

We accept card payments. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency. If you would like to check the price using your own currency, before you go ahead, there are plenty of currency converters available on the internet, such as www.xe.com.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, please contact us immediately via email / telephone and we will do our best to assist.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We have tried to keep our postal charges as straight forward as possible, based on the value of your order.

For UK orders P&P is as follows:

For orders up to £20.00 - £2.50
Between £20.01 to £40.00 - £4.50
Between £40.01 and £100.00 - £7.00
Over £100 - FREE!

For the Rest of Europe

For orders up to £40.00 - £5.00
Over £40.00 - £10.00

For the Rest of the World

For orders up to £40.00 - £10.00
Over £40.00 - £15.00

Delivery Schedule We will normally ship your order to you within 3 days and will issue confirmation of this to you.

In the case of loss or damage in transit please contact us within two weeks of shipping for UK orders. For EU / ROW please allow three weeks. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Credit Card Security Your credit card security is extremely important to us and we want you to feel secure shopping with us. Our online catalogue is created using Actinic Software. Actinic provides us with a shopping basket facility which links to a secure payment service provider, powered by Creditcall.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Privacy Policy Halfpenny Home Online does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be returned in the original packaging and in the same saleable condition that they left Halfpenny Home Online.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

We accept the following credit/debit cards

Payments collected securely using Actinic Payments which is powered by CreditCall